We stand behind what we ship. You have 30 days after your gear arrives to request a return.
To be eligible, the item has to come back in the same condition you got it — unused, with tags, and in its original packaging. Hang on to your receipt or order confirmation as proof of purchase.
To start a return, email us at support@cabprep.com with your order number. Don't ship anything back before you hear from us — items sent back without an approved return can't be accepted.
Once your return is approved, we'll email you a return shipping label along with the exact address to send it to. We know you're on the road, so we keep the steps simple.
Questions about a return? Reach us anytime at support@cabprep.com.
Damages and issues
Inspect your order as soon as it arrives and contact us right away if anything is defective, damaged, or if you received the wrong item, so we can make it right.
Exceptions / non-returnable items
Certain items can't be returned: perishable goods, custom or personalized products, and personal care goods. We also can't accept returns on hazardous materials, flammable liquids, or gases. Sale items and gift cards are final sale. Not sure about your item? Ask us before you buy.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is approved, place a separate order for the new item.
European Union 14 day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it — unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase.
Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take extra time for your bank or card company to post the refund. If more than 15 business days have passed since we approved your return and you still don't see it, email us at support@cabprep.com.